Privacy Policy

Last Updated: October 3, 2026

Maison Nguyen (“Maison Nguyen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit maisonnguyen.ca, purchase our products, contact us, or otherwise interact with Maison Nguyen.

1. Information We Collect

When you use our website or purchase from us, we may collect information including:

Name
Email address
Telephone number
Billing and shipping address
Payment and transaction information
Ring size and jewellery preferences
Order history
Information you provide when contacting us
Information provided when requesting an appointment or consultation

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, referring website, and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Arrange shipping and delivery
Communicate with you about your order
Respond to inquiries
Arrange private appointments or consultations
Provide customer service
Improve our website and services
Understand how customers use our website
Prevent fraud and unauthorized transactions
Send marketing communications where you have consented to receive them
Comply with applicable legal and regulatory requirements

3. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform through which we sell our products and process orders.

When you make a purchase through our website, Shopify may collect and process personal information necessary to process your transaction, including contact, billing, shipping, and payment information.

Shopify's handling of personal information is governed by its own privacy practices and policies.

4. Payment Information

Payments made through our website are processed using payment services made available through Shopify and its payment partners.

Maison Nguyen does not retain complete credit card numbers or payment-card security codes on its own systems.

Payment information may be processed and stored by Shopify or its payment service providers in accordance with their applicable privacy policies and security practices.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, process transactions, and understand how visitors use our website.

Shopify and certain third-party services integrated with our Shopify store may also use cookies or similar technologies.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Marketing

If you subscribe to Maison Nguyen communications, we may use your email address to send information about our jewellery, collections, private appointments, events, and other Maison Nguyen offerings.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

We will continue to send transactional communications where necessary, such as order confirmations and shipping updates.

7. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share personal information with Shopify and other service providers where reasonably necessary to operate our business, including providers involved in:

Payment processing
Order fulfilment
Shipping and delivery
Website operations
Analytics
Customer communications
Fraud prevention

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, property, customers, or business.

8. International Processing

Shopify and certain service providers we use may process or store personal information outside Canada.

As a result, your personal information may be subject to the laws of jurisdictions outside Canada.

9. Security

We take reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.

You may also withdraw consent to certain uses of your personal information, subject to legal, contractual, or other applicable restrictions.

To make a privacy request, please contact us using the information below.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Maison Nguyen is not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit.